Order & Payment

With each purchase, you are preserving iconic craftsmanship, celebrating heritage, and embracing the beauty of conscious shopping.

Vintage items are truly one of a kind, and even if we restock the same style item, they are different in conditions and not the same item. For more information on Vintage, please visit our Vintage 101 page.

Please understand that most of the items sold here have been previously owned. Unless otherwise stated, they will not be in absolutely flawless condition as they're true vintage or pre-loved.
Please visit our Vintage 101 page for information on cleaning & repairing.

Actual colors may look different from the photos and depending on your monitor settings. We try our best to provide as close as possible.
When in doubt, please contact us for more photos.

In addition, the brand’s original boxes and dust bags might have already deteriorated or been lost, hence not always included. Make sure to check the product description to find out what it comes with as it varies.

Cancellation, Exchange, Return

 As the rule of thumb, we do not accept cancellation of placed orders. However, if there are unavoidable circumstances, please contact us immediately (within 5 hours of your purchase). After the initial 5 hours, we will deem the order processed and non-cancellable. 

We sincerely ask you to view all photos and videos carefully before ordering.

Due to the nature of our products, we do not accept exchange or returns, nor do we process refund, unless the product in question is deemed non-authentic.

In the extreme unlikely event that an item is proven to be a non-authentic by a third party authenticator, we will refund you 100% including shipping.

However, the merchant fee that is charged by Shopify is non refundable. This fee is usually 3-4% of the transaction and we do not keep this fee, the respective merchant keeps it. 

When in doubt, please do not hesitate to contact us at any time.

Payment

Payment options available on this web site are Credit cards, GooglePay, ApplePay.

We do not accept any other form of payment at the moment.
Please contact us at hello@thetanpoporoom.com if you have any difficulty with the above.