Shipping

Enjoy Worldwide Free Shipping* as our thank you to supporting our small business ☺

The Tanpopo Room ships domestically within Japan and internationally to rest of Asia, United States, Canada, Asia, and most EU countries**.

Please allow 3-5 business days for your order to be processed for shipping. I make every effort to fulfil orders as quickly as possible!
Delivery normally takes 5-14 Business Days depending on region and customs.

All orders are shipped via Japan Post or DHL that is tracked and insured.

We are unable to ship during Japanese national holidays, year-end, and New Year holidays, as the carrier is closed.

*For a limited time only.
**For oversea shipping, please proceed to check out page to see if your address is eligible.

About Shipping

We offer international shipping to most countries**.
However, there are some locations we are unable to ship to. 
Please check on the check-out page for final confirmation.

When the item is large or oversize, we may need to request more shipping fee.
We will email you to ask whether you would still like to proceed with the order with a new estimated shipping fee. 

Delays can be expected due to weather, local holidays, or custom clearances, these are out of our control so please be understanding.

Customs & Import Duties

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel.

We are not in charge or in control of these charges as customs policies vary by country. If you have any questions related to customs charges, we kindly ask you to contact your local customs office.

VAT can be charged by each EU country as well.

We recommend you check online and keep this in mind when ordering.

Can I order and ship to a friend's or a hotel's address in Japan?

Sorry, but to prevent of fraudulent use of our sales and services, we are unable to ship to locations other than the billing address matching with your name.

If you insist, please make sure that the payment is also made on the friend's account with the same name & address as payment owner.
All gifts order must be shipped to the billing address as well

We will cancel any shipments to a location different from the billing address.


 

Please contact us at hello@thetanpoporoom.com before placing order if you have any questions or concerns.